Refund policy

REFUND & RETURN POLICY — CASA PELLE Last updated: August 6, 2026

1. Overview If you are not satisfied with your purchase, you can return it. Contact us before filing a dispute with your bank and we will resolve it.

2. Return Window We accept returns within 30 days of the delivery date.

3. Return Condition To be eligible, items must be unused, in original condition, with all original packaging, tags, and the dust bag included. Items showing wear, damage, stains, or alteration cannot be accepted.

4. Non-Returnable Items Gift cards and items marked "Final Sale" at the time of purchase cannot be returned or exchanged.

5. How to Start a Return Email support@cassapelle.com with your order number, the items you are returning, and the reason. We reply within 1 business day with a return authorization. Ship authorized returns to: 4200 The Woods Dr B10, San Jose, CA 95136, United States.

6. Return Shipping Return shipping is the customer's responsibility except where the item is defective, damaged, or we sent the wrong item, in which case we cover it. Use a trackable method; we cannot refund returns we do not receive.

7. Refunds We inspect returns within 2 business days of receipt and issue approved refunds to your original payment method within 3 business days of inspection. Your bank may take a further 5–10 business days to post the credit. Original shipping charges are refunded only where the return is due to our error.

8. Defective or Incorrect Items Email support@cassapelle.com. We cover return shipping and send a replacement or full refund at no cost to you.

9. Exchanges We do not process direct exchanges. Return the original item for a refund and place a new order.

10. Order Cancellation You can cancel any order at no charge before it ships. Email support@cassapelle.com with your order number. Once an order has shipped it cannot be cancelled, but you can return it under this policy.

11. Contact Us Casa Pelle — 4200 The Woods Dr B10, San Jose, CA 95136, United States — Email: support@cassapelle.com — Phone: (256) 286-7270 — Hours: Mon–Fri, 9:00 AM – 6:00 PM Central Time