Shipping policy

SHIPPING POLICY — CASA PELLE Last updated: August 6, 2026

1. Order Processing Orders are processed within 1–2 business days of payment confirmation. You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched.

2. Delivery Times Standard US delivery: 3–7 business days after dispatch. Expedited US delivery: 2–3 business days after dispatch, where selected at checkout. Delivery estimates begin from the date of shipment, not the date of order.

3. Destinations We currently ship to all 50 US states, including PO boxes and APO/FPO addresses. We do not ship internationally at this time.

4. Shipping Costs Free insured shipping on US orders over $250. Orders under $250 ship at rates calculated and displayed at checkout before you pay. There are no additional fees beyond the total displayed at checkout.

5. Order Tracking Your tracking number is included in your shipping confirmation email and is also available through Track My Order on our site.

6. Signature Requirement Orders of $500 or more require an adult signature on delivery.

7. Address Accuracy Please check your shipping address before completing your order. If you notice an error, email support@cassapelle.com immediately and we will correct it if the order has not yet shipped.

8. Lost or Damaged Packages We bear the risk of loss until your package is delivered to the address you provided. If your order arrives damaged or does not arrive within 10 business days of the estimated delivery date, contact us and we will replace it or refund you in full.

9. Contact Us Casa Pelle — 4200 The Woods Dr B10, San Jose, CA 95136, United States — Email: support@cassapelle.com — Phone: (256) 286-7270 — Hours: Mon–Fri, 9:00 AM – 6:00 PM Central Time